SERVICE INFORMATION
Privacy policy
The data controller is commercially identified as ARTIXTIK, Colombia. Contact for questions and rights: support@artixtik.com. Version: November 8, 2026.
1. Information we process
We process your name, email, cryptographically hashed password, sessions, plan, confirmed payment references, brand identity, instructions, uploaded images, creations and credit history. We also retain technical security and error data. The application does not receive full payment card details and has no automated checkout.
2. Purposes
We use this information to manage your account, authenticate you, recover access, provide creative features, track usage, verify payments, handle requests and prevent fraud or unauthorized access. Registration alone does not enroll you in email advertising. Any new purpose requiring authorization will be requested separately.
3. Providers and processing
Hosting, AI generation, bot protection and email rely on technology providers. Necessary instructions, images and references are sent to the generation service to produce results. This processing may take place outside Colombia. Do not upload sensitive data or third-party materials without authorization. You can ask support about processors and international data processing.
4. Cookies and security
We use session and anti-forgery cookies, and local storage for studio preferences. If you choose ES or EN, we remember your choice for one year. Without a manual choice, we use your browser language and a local lookup of the approximate country of your IP address to display English to visitors from the United States. This lookup does not send your IP address to an external provider or store it; it does not determine your precise location. Bot verification may use its own technical mechanisms. The landing page does not include third-party advertising or analytics tools. We use HTTPS and access controls; no measure guarantees absolute security.
5. Retention and deletion
Operational data is retained as long as necessary to provide the service, resolve incidents and fulfill applicable obligations. Creations are not automatically deleted when a plan expires. You may request deletion or account closure. Some payment, security and audit records may need to be retained for legal obligations or claims; support will explain any applicable restrictions. We do not promise an unverified technical deletion deadline.
6. Your rights
You may access, update and correct your data; request proof of authorization and information about its use; request withdrawal of consent or deletion where applicable; and file complaints with Colombia's Superintendency of Industry and Commerce after completing the applicable process with the data controller. Email support@artixtik.com with the subject “Personal data,” your request and a way to respond. We will verify your identity proportionately; do not send passwords or access keys.
7. Questions and complaints
Inquiries are handled within the deadlines of Colombian Law 1581 of 2012: ten business days, with notice of any applicable statutory extension. Complaints are handled within fifteen business days, with notice of any applicable statutory extension. We do not intentionally collect information from minors to offer them the service. Material changes will be communicated on this page and, when necessary, new authorization will be requested.